Refund Policy & Transparent Billing Covenant

1. Free Patient & Caregiver Access Tier

CARELYNX provides core discharge paperwork navigation, medication timeline extraction, verbatim evidence inspection, and multilingual translations (English, Hindi, Gujarati) free of predatory paywalls for individual patients and their primary family caregivers.

2. Hospital Enterprise & Reviewer Subscriptions

Institutional clinical reviewer seats (used by hospital discharge coordinators and hospital audit teams accessing /review) are billed on a fixed, transparent enterprise agreement.

• Upfront Fee Quotations: All enterprise rates, server compute provisioning fees, and local AMD ROCm deployment costs are quoted upfront in formal written statements of work.
• No Automatic Conversion Traps: Free clinical evaluation pilots never roll over into paid contracts without explicit, counter-signed administrative approval.

3. 14-Day Statutory Cancellation & Refund Guarantee

In compliance with the EU Consumer Rights Directive (2011/83/EU) and statutory fair trade protections:

• Any institutional or premium reviewer subscription may be canceled within 14 calendar days of purchase for a 100% full refund, no justification required.
• Refunds are processed back to the original method of payment within 5 to 7 business days of written cancellation notice.
• No hidden cancellation penalties, retention fees, or complex phone-call cancellation obstacle courses.